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Arkansas County Collectors Association
12-Hour Continuing Education
Conference
Lake Point Conference Center,
Russellville AR
June 4-6, 2008
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AGENDA
COUNTY COLLECTOR’S CONTINUING EDUCATION CONFERENCE
Lake Point Conference Center, Russellville AR
June 4 - 6, 2008
| June 4, 2008
(Wednesday) |
| 10:00 am |
|
Board Meeting @ Holiday Inn |
| 12:00 am –
1:00 pm |
|
Registration @ Lake Point |
| 1:00 pm – 1:15 pm
|
|
Welcome & Announcements |
| 1:15 pm – 2:30
pm |
|
David Fletcher, Director,
Arkansas Veteran's Administration |
| 2:30 pm – 2:45
pm |
|
Break |
| 2:45 pm –
4:00 pm |
|
J.D. Harper, Lobbyist
Manufactured Homes Association |
| 6:00 pm |
|
Cookout and Movie @ Lake Point
Conference Center |
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|
| June 5, 2008
(Thursday) |
| 8:00 am - 9:00 am
|
|
Breakfast @ Lake Point
Conference Center |
| 9:00 am - 10:15 am |
|
Collateralization of Deposits -
Mike Rainwater |
| 10:15 am - 10:30
am |
|
Break |
| 10:30 am - 12:00
pm |
|
Employee Related Issues - Mike
Rainwater |
| 12:00 pm - 1:00 pm |
|
Lunch @ Lake Point Conference
Center |
| 1:00 pm - 2:15 pm |
|
Providing Good Customer Service,
De-Escalation Techniques When Dealing with
Difficult Customers and Phone Etiquette - Jeff
Aulgur |
| 2:15 pm - 2:30 pm |
|
Break |
| 2:30 pm - 4:00 pm |
|
Customer Service continued -
Jeff Aulgur |
| 6:00 pm |
|
Dinner and Games @ Lake Point
Conference Cnter |
| |
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| June 6, 2008
(Friday) |
| 8:00 am - 9:00 am |
|
Breakfast @ Holiday Inn |
| 9:00 am - 10: 30
am |
|
Task Force Update and
Legislative Updates - Jeff Sikes and Mark
Whitmore |
| 10:30 am - 10:45
am |
|
Break |
| 10:45 am - 11:30
am |
|
Association Business |
| 11:30 am - 12:00
pm |
|
Wrap Up |
|
|
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Jeff Aulgur, Director
Professional Development Institute
Arkansas Tech University
Lake Point Conference Center
Russellville , Arkansas 72802
479-964-0541 Fax: 479-968-0205
E-Mail: jaulgur@atu.edu
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